Frequent Mask Questions
** Please wash your reusable Mask with Joy face cover before first use. **
If you have other questions, please feel free to reach out by email to
hello [AT] betterwithjoy.com.
Disclaimer: Mask with Joy reusable and washable 3-layer fitted face covers/masks are NOT meant for medical use. We do not guarantee its effectiveness against any virus, bacteria, or disease. Wearing a non-medical mask or face covering while out in public is recommended when a 2-metre physical distance from others cannot be maintained. Masks alone will not prevent the spread of Covid-19. To learn more about the Government of Canada's recommendations for safety during the pandemic, please visit their websit: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks.html.
Help! I received my mask—now what?
As you may have noticed on the card that came with your mask, you must wash it before use and we recommend removing the nose piece first. There is a removable nose piece that slides to the left or right and the pocket is hidden under the notch/fold at the upper corner of the mask. You can watch the short videos below if you need further help. The nose piece goes in snug to keep it from shifting during wear and from slipping out of the pocket while on the go.
How to remove and place the nose piece
How to find the nose piece pocket
How should I wear my reusable fitted face mask?
Here is the official guideline from the Government of Canada on how to safely put on your non-medical masks:
How to put on a non-medical mask or face covering:
- Ensure the face covering is clean and dry.
- Wash your hands with warm water and soap for at least 20 seconds before touching the mask.
- If none is available, use hand sanitizer containing at least 60% alcohol.
- Ensure your hair is away from your face.
- Place the face covering over your nose and mouth and secure to your head or ears with its ties or elastics.
- Adjust if needed to ensure nose and mouth are fully covered.
- The mask should fit snugly to the cheeks and there should not be any gaps.
- Wash your hands or use alcohol-based hand sanitizer after adjusting your mask.
While wearing a non-medical mask or face covering, it is important to avoid touching your face. If you do touch your mask or face, you should immediately wash your hands with warm water and soap for at least 20 seconds, or use a hand sanitizer containing at least 60% alcohol.
Specific adjustments you can make with your Mask with Joy face cover:
Ear loops: Slip the elastic loop over each ear and adjust the length by moving the small cord stopper disks.
Nose piece: Adjust the mask on your face so that it is centred along the centre seam of the mask. Lightly pinch the top of the mask to shape the nosepiece over your nose. Once the top is secure, gently pull the masks on the side loops again and adjust accordingly.
Side cinch: You can also adjust the side of the masks for better fit (depending on the shape of your face) by pulling the cords to the side to cinch. The goal is for the mask to stay in place and have a tight fit—it must feel “sealed” around your face so that you breathe through the fabric, and not around it (i.e. through gaps).
How should I carry my unused mask?
It is good practice to carry your clean, unused mask in a separate place. For example—you can keep all your clean masks in a clear, resealable bag. Once you use it, you should put it in another place to avoid contaminating clean ones.
How can I keep my mask safe in between use during the day?
The Goverment of Canada suggests keeping it in a paper bag or paper envelope—something that will not retain moisture if you will be wearing it again. In low-risk areas/situations, it is OK to keep it in your clean pocket. In high-risk situations, it is advisable to wear your face mask at all times. Keep in mind that putting your mask on and off increases your chances of contamination.
How should I wash my reusable face mask?
We recommend handwashing your Mask with Joy face cover with warm, soapy water. Please remember to remove the nose piece. Here’s a quick video on how to slide it out.
If machine washing, place the mask(s) in a laundry bag and use the gentle cycle. Tumble dry low or air dry. Masks usually dry overnight when hung to dry—simply use a hanger.
Which charity are you donating to this month?
For the month of September 2020, 5% of profits from the sale of masks and bow ties will go to DEWC (Downtown Eastside Women’s Centre).